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Multi-Family Building Efficiency Program Privacy and Data Security Practices

Read about privacy and data security practices for the Multi-Family Building Efficiency program offered by CenterPoint Energy and Xcel Energy.

Protecting our customers’ information is of utmost importance to us. We value our relationships with our customers, and it is important to us to retain their trust.

Sources of Information We Collect

We may obtain information about you through various sources, including:

  • Phone, fax, email, social media and other means by which you communicate with us

  • A utility meter we have installed at your business

  • CenterPoint Energy and Xcel Energy websites, social media pages, mobile applications and other interactive assets that you access

  • Surveys, contests, and promotions

  • Our parent, affiliate or subsidiary companies

  • Our service providers and other third parties

Information We Collect

Information we may obtain about you includes:

  • Contact information, such as: property name, contact name, postal address, email address and phone number

  • Details about your property, such as: dwelling age, size and type, details about energy-related equipment used in the residences or building common areas

  • Customer service addresses

  • Information about participation in our renewable energy, energy efficiency or energy conservation programs

  • Account history with Xcel Energy

  • User name or ID and password for an account you establish on our website(s)

  • Energy usage data specific to your account

  • Credit report information

How We Use Information We Collect

We may use the information we obtain about you to:

  • Establish an account with CenterPoint Energy or Xcel Energy

  • Provide, bill and collect for CenterPoint Energy or Xcel Energy products and services

  • Respond to your questions and comments

  • Administer your participation in events, programs, surveys and other promotions

  • Operate, evaluate and improve our business

  • Create de-identified energy usage data

  • Protect against and prevent fraud

  • Comply with legal and regulatory requirements

Information Disclosure & Release Forms

You can access your own customer account information and energy usage data.

Customer Self-Service Option

There are situations in which we may share/disclose information about you without obtaining your consent, including these:

  • Within our enterprise to those with a business need

  • When required or permitted by law or regulation

  • With service providers that assist us in providing products and services

  • Aggregated or de-identified energy usage data to third parties

  • Referral of past due account for collection/sale

  • Transfer of service rights to another utility provider

Situations in which we share/disclose information only after obtaining your written consent include:

  • Energy usage data that has not been de-identified to a third party

  • Release of information other than energy usage data, such as service verification letters and credit reference letters

Customer Energy Usage Data Release Forms

One-time release of information other than Customer Energy Usage Data

Disclaimer

CenterPoint Energy and Xcel Energy treats information about customers as private. Customers are not required to authorize the disclosure of their information to a third party, and any decision by a customer not to authorize disclosure will not affect the customer’s utility services. Note that CenterPoint Energy and Xcel Energy will have no control over information disclosed pursuant to the customer’s consent request, and will not be responsible for monitoring or taking any steps to ensure that the third party recipient the customer has authorized maintains the confidentiality of the information or uses it only as authorized by the customer.